Home  Merchant Profile

Other World Computing


Rating Criteria
Site functionality score (Score explained)
  Uses Shopping Cart technology and totals order
  Uses Secure Server transaction
  Accepts multiple credit cards
  Offers a published return policy
  Offers a published FAQ/Help policy
  Offers a published policy on when credit cards are charged
  Links user to specific product buy page
Store standards score (Score explained)
  Store responds to e-mail within two business days
  Store has a clearly published privacy policy
  Site clearly states how to contact store
  Store supplies CNET with up-to-date prices, shipping costs, and in-stock information
Order fulfillment (Score explained)
  Resolves order problems swiftly and efficiently
  Honors prices displayed on store Web site without any hassle or excuses
  Provides a fully e-commerce-enabled site
  Processes order promptly and sends an e-mail confirmation and order
summary within one business day of the initial order
  Delivers merchandise in professional packaging
  Offers a published policy on when credit cards are charged
Customer feedback (Score explained)
  Provides accessible, supportive, and professional customer-service staff
  Provides accurate product description and pricing on store site
  Provides on-time delivery
  This store has received greater than 85% positive feedback


Store Policies
Delivery methods
  Immediate software download
  Priority Next Day Air
  Standard Next Day Air
  First Class Air 2-3 days
  Standard Ground
  International Shipping
  APOs/FPOs
Return policies 
  100 percent satisfaction guaranteed
  Return Merchandise Authorization (RMA) required
  15% Restocking fee
  Merchant pays return shipping
 30 days to return product
Special features 
  Online tracking system
  Product search engine
  Live customer-service rep
  Customer-service rep available 24/7
  Provide 800 number for customers
  Active member with the Better Business Bureau
  Process International Orders
Payment methods 
  American Express
  C.O.D.
  Diners Card
  Discover
  MasterCard
  Money order
  Paypal
  Personal check
  Purchase orders
  Visa


Contact Information
General 
Company name: Other World Computing
Street address: 1004 Courtaulds Drive
Woodstock, IL  60098  USA
Web site: http://www.macsales.com
Quality Products, Service, & Selection since 1988
Number of years in business: 17

Order, phone, fax, and e-mail 
Phone: 800-275-4576
Fax: 815-338-4332
Email: sales@macsales.com
Hours: 8:30am-8pm M-F 10am-4pm Sat.
Customer-service phone, fax, and e-mail 
Phone: 800-275-4576
Fax: 815-338-4332
Email: custserv@macsales.com
Hours: 9am-6pm M-F


If you have any further questions or concerns regarding this merchant, please contact mySimon Support.