mySimon: Profile of CellsWholesale.com including policies, shipping options and more

Rating Criteria

Site functionality score (Score explained)

Uses Shopping Cart technology and totals order

Uses Secure Server transaction

Accepts multiple credit cards

Offers a published return policy

Offers a published FAQ/Help policy

Offers a published policy on when credit cards are charged

Links user to specific product buy page

Store standards score (Score explained)

Store responds to e-mail within two business days

Store has a clearly published privacy policy

Site clearly states how to contact store

Store supplies CNET with up-to-date prices, shipping costs, and in-stock information

Order fulfillment (Score explained)

Resolves order problems swiftly and efficiently

Honors prices displayed on store Web site without any hassle or excuses

Provides a fully e-commerce-enabled site

Processes order promptly and sends an e-mail confirmation and order

summary within one business day of the initial order

Delivers merchandise in professional packaging

Offers a published policy on when credit cards are charged

Customer feedback (Score explained)

Provides accessible, supportive, and professional customer-service staff

Provides accurate product description and pricing on store site

Provides on-time delivery

This store has received greater than 85% positive feedback

Store Policies

Delivery methods

Immediate software download

Priority Next Day Air

Standard Next Day Air

First Class Air 2-3 days

Standard Ground

International Shipping

APOs/FPOs

Return policies

100 percent satisfaction guaranteed

Return Merchandise Authorization (RMA) required

10% Restocking fee

Merchant pays return shipping

14 days to return product

Special features

Online tracking system

Product search engine

Live customer-service rep

Customer-service rep available 24/7

Provide 800 number for customers

Active member with the Better Business Bureau

Process International Orders

Payment methods

American Express

C.O.D.

Diners Card

Discover

MasterCard

Money order

Paypal

Personal check

Purchase orders

Visa

Contact Information

General

Company name: CellsWholesale.com
Street address: 1304 Vuelta Place
Palos Verdes Estates, CA 90274 USA
Web site: http://www.cellswholesale.com
Number of years in business: 2.5

Order, phone, fax, and e-mail

Phone: (800) 992-2471
Fax: (310) 375-6213
Email: support@cellswholesale.com
Hours: 24/7

Customer-service phone, fax, and e-mail

Phone: (800) 992-2471
Fax: (310) 375-6213
Email: support@cellswholesale.com
Hours: 7am to 7 pm PST