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Praise for Mastering Organizational Knowledge Flow How to Make Knowledge Sharing Work 'Frank Leistner knows that the widespread circulation of knowledge among people is the only important aspect of knowledge management. This book is particularly useful for anyone faced with facilitating flows of complex technical knowledge in a global organization. Leistner writes about these topics not in the abstract, but as a very effective practitioner.' —Thomas H. Davenport, President's Distinguished Professor of IT and Management, Babson College 'The approach and insight demonstrated by Frank takes one beyond the overused humdrum technology approaches often associated with knowledge publications. Frank has focused on a practical, human-centered journey that elegantly addresses real-life, day-to-day business requirements in a savvy and holistic manner.' —Frederick Vail, Head, Intellectual Capital Development, E&P, Saudi Aramco 'Mastering Organizational Knowledge Flow is one of the few books I know about knowledge management really worth reading. In an economy increasingly based on knowledge and people, no responsible executive can afford to ignore it.' —Beat Knechtli, Chief Knowledge Officer, PricewaterhouseCoopers, Zurich, Switzerland 'Frank Leistner provides a very savvy guide to the perplexities and possibilities of knowledge flow. He explains practically what he and his colleagues at SAS have learned about sharing, applying, and generating dynamic knowledge. His rich experiences create a map for the rest of us to the creation of significant value for our organizations.' —T.J. Elliott, Chief Learning Officer, Vice President, Strategic Workforce Solutions, ETS Get your company's know in the flow! Draw from knowledge-management expert Frank Leistner's breadth of experience and cases to find out what works, and what really doesn't work, in the business world. Take a look inside and you'll find: * Practical tips and techniques on initiatives with proven success rates * Case studies and lessons learned that you can put right to work * Key knowledge-flow components, success factors, and traps
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The #1 practical knowledge management implementation guide—now completely updated! Incremental, results-driven techniques that build on existing knowledge and infrastructure Covers planning, design, development, deployment, and management Powerful new solutions for measuring the ROI of KM platforms In The Knowledge Management Toolkit, Second Edition , leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today's best techniques for planning, design, development, deployment, and management, demonstrating exactly how to: Identify the knowledge most crucial to your business Align business strategy and knowledge management Leverage existing infrastructure Transition from managing data to knowledge Focus on process, and on tacit?not just explicit?knowledge Architect a future-proof, adaptable KM platform Build and deploy KM systems using the proven Results Driven Incrementalism (RDI) methodology Implement leadership and reward structures that make KM work Rigorously calculate ROI on KM systems Among this edition's many new features: a thoroughly rewritten chapter on strategy; powerful new 'real-options' methods for assessing ROI; in-depth discussions of knowledge platforms and digital peer-to-peer networks; many new case studies; and much more. CD-ROM INCLUDED The accompanying CD-ROM contains Tiwana's interactive, unrestricted KM Toolkit, plus an extensive bibliographic database of recent KM research, a complete working Web-based KM system, bonus appendices, and reusable copies of all of the book's figures.
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