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To err is human. Yet most of us go through life assuming (and sometimes insisting) that we are right about nearly everything, from the origins of the universe to how to load the dishwasher. If being wrong is so natural, why are we all so bad at imagining that our beliefs could be mistaken, and why do we react to our errors with surprise, denial, defensiveness, and shame? In Being Wrong, journalist Kathryn Schulz explores why we find it so gratifying to be right and so maddening to be mistaken, and how this attitude toward error corrodes relationships—whether between family members, colleagues, neighbors, or nations. Along the way, she takes us on a fascinating tour of human fallibility, from wrongful convictions to no-fault divorce; medical mistakes to misadventures at sea; failed prophecies to false memories; "I told you so!" to "Mistakes were made." Drawing on thinkers as varied as Augustine, Darwin, Freud, Gertrude Stein, Alan Greenspan, and Groucho Marx, she proposes a new way of looking at wrongness. In this view, error is both a given and a gift—one that can transform our worldviews, our relationships, and, most profoundly, ourselves. In the end, Being Wrong is not just an account of human error but a tribute to human creativity—the way we generate and revise our beliefs about ourselves and the world. At a moment when economic, political, and religious dogmatism increasingly divide us, Schulz explores with uncommon humor and eloquence the seduction of certainty and the crises occasioned by error. A brilliant debut from a new voice in nonfiction, this book calls on us to ask one of life's most challenging questions: what if I'm wrong?
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Praise for How to Sell at Margins Higher Than Your Competitor"This is the complete book for both new and experienced salespeople and business owners to learn and re-learn the essentials for success. How to Sell at Margins Higher Than Your Competitors emphasizes the pricing strategies and tactics to increase the market share and profits of any organization. This is a book that is as important to presidents as it is to salespeople."--Bill Scales, CEO, Scales Industrial Technologies, Inc."As the largest service provider in our industry, we have a significant market advantage. However, we constantly walk the pricing tightrope because, as this book so clearly states, 'business is a game of margins . . . not a game of volume!'"--John K. Harris, CEO, JK Harris & Company, LLC"If you live and die on price, this book could be your only lifeline."--Tom Reilly, CSP, author of Value-Added Selling and Crush Price Objections"How to Sell at Margins Higher Than Your Competitors successfully illustrates profitable sales truths to assist us in selling for maximum return. This book's well-researched, logical, and affirming words validate the simple fact that as a premium company we deserve premium margins. So, while our competitors reduce or match prices out of fear and scarcity, our managers, thanks to this powerful sales tool, can continue quoting and closing with profitable confidence."--Joe Bracket, President, Power Equipment Company"I learned a long time ago that it is pretty difficult to control what my competitors will do, but we must control what we do--like maintaining margins. This book is a 'wow!' that will help my salesmen crack bad habits. Sales organizations should design their entire training programs around the content in this book."--George C. Giessing, President, Brusco-Rich, Inc."This energizing book is the 'right stuff' for every sales force. It should be a required study for every executive and sales professional who seeks to be successful."--David R. Little, Chairman and CEO, DXP Enterprises, Inc.
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