Dear Bidder; You are bidding on a brand new Norcent Home Theater System model DP5000 remote controller. I will provide 15 days exchange warranty only, No Refund. Once this item is shipped, there will be no warranty for lost or stolen, a tracking number will be provided. Quantity discount is available, please contact me if you have any question. P.S. I will also provide shipping to Canada, same shipping cost. Good Luck!!!